Responsible Gaming at xb999 — Your Safety Comes First

Your Responsible Gaming Toolkit

xb999 provides six core tools designed to keep gambling enjoyable, affordable, and within your personal boundaries. All tools are available free of charge inside your account settings.

1. Our Commitment to Responsible Gaming

xb999 is committed to providing a safe, fair, and transparent gaming environment for all players in Bangladesh. We recognise that while the vast majority of players engage with xb999 purely for entertainment, a small number of individuals may develop difficulties related to gambling. Our responsible gaming programme is designed to support every player — whether they are managing their budget, taking a short break, or seeking to stop gambling entirely.

Gambling should always be a leisure activity — a form of entertainment enjoyed with disposable income and within affordable limits. xb999 strongly discourages chasing losses, gambling under emotional distress, or using gambling as a source of income. If you ever feel that gambling is having a negative impact on your finances, relationships, or mental well-being, we urge you to make use of the tools and resources described on this page without delay.

xb999's responsible gaming tools are built directly into the platform — they require no third-party app, no special request, and no waiting period to activate. Every registered player in Bangladesh can access them immediately through their account settings at any time of the day or night.

2. Age Restriction — 21+ Only

xb999 strictly enforces a minimum age requirement of 21 years for all players. No person under the age of 21 is permitted to register an account, make a deposit, or participate in any game or betting activity on the xb999 platform. This policy applies to all players in Bangladesh without exception.

If you are a parent or guardian and you suspect that a minor in your household has accessed xb999, please contact our support team immediately via live chat or email so that we can investigate and take appropriate action, including permanent account closure.

3. Deposit Limits

xb999's deposit limit tool lets you define a maximum amount you are willing to deposit over a chosen time period. Setting a deposit limit is one of the most effective ways to keep your gambling within a pre-planned budget. You can set limits on a daily, weekly, or monthly basis in Bangladeshi Taka. To set or adjust your deposit limits, follow these steps:

1. Log in to your xb999 account and navigate to Account Settings.
2. Select "Responsible Gaming" from the settings menu.
3. Choose Daily, Weekly, or Monthly limit and enter your desired amount in BDT.
4. Confirm the limit — it takes effect immediately. Any increase to a limit will be subject to a 7-day cooling-off period before becoming active.

Once your deposit limit is reached for the chosen period, xb999 will automatically prevent any further deposits until the period resets. Decreasing a limit takes effect immediately, while increasing or removing a limit requires a 7-day cooling-off period so that you cannot impulsively reverse a decision made for your own protection.

4. Time-Out Feature

If you need a short break from gambling but are not ready to pursue a longer self-exclusion, xb999's time-out feature lets you pause all gaming activity for a temporary period. Time-out periods available on xb999 are:

• 24-hour time-out: a one-day cooling period activated immediately on request.
• 7-day time-out: a one-week break that prevents all deposits and game play.
• 30-day time-out: a one-month break, suitable for players who want to reassess their gaming habits without committing to full self-exclusion.
• Custom period: contact the support team to request a custom time-out duration that fits your personal needs.

During a time-out period, your account remains open and your balance is preserved, but you cannot log in to play or make deposits. Any pending withdrawals will be processed as normal. Promotional emails will be suspended for the duration of the time-out. To activate a time-out, go to Account Settings, select Responsible Gaming, and choose your preferred time-out period.

5. Self-Exclusion

Self-exclusion is a formal commitment to stop gambling for an extended period. xb999 offers self-exclusion periods of 6 months, 1 year, 3 years, and permanent exclusion. Once a self-exclusion is activated, your account is immediately blocked for the entire chosen period. You will not receive marketing communications from xb999 during the exclusion period. Reactivation of a self-excluded account before the exclusion period expires is not possible — this is by design, to protect players who are serious about stopping gambling.

After the exclusion period has ended, a mandatory 7-day reflection period is applied before any reactivation request can be processed. This ensures that reactivation is a considered, deliberate decision — not an impulsive one. Players who have chosen permanent self-exclusion may not request reactivation under any circumstances.

6. Activity History and Spending Tracker

xb999 gives every player full visibility of their account activity. Your activity history — available under Account Settings — includes the following information, updated in real time:

• A complete record of all deposits and withdrawals, including the date, amount, and payment method (bKash, Nagad, Rocket, or bank transfer).
• A session-by-session log of games played, including total bets placed, total winnings, and net result for each session.
• A running total of your net profit or loss over the last 7, 30, or 90 days — so you always have an honest picture of your gambling activity.
• A record of all responsible gaming tools you have used, including dates of activation and expiry for any time-out or self-exclusion periods.

7. Self-Assessment Questionnaire

If you are unsure whether your gambling habits are becoming a concern, xb999 recommends answering the following six questions honestly. These questions are adapted from internationally recognised responsible gaming frameworks and are designed to help you reflect on your behaviour.

If you answered "Yes" to two or more of the questions above, we strongly encourage you to reach out to our support team today. xb999 support is available 24/7 and all conversations are treated with complete confidentiality. You can also activate a deposit limit, time-out, or self-exclusion immediately from your account settings — no justification required.

8. Recognising Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in oneself. The following warning signs may indicate that gambling is becoming a problem for you or someone you know:

• Gambling with money intended for essential expenses such as rent, food, utilities, or school fees.
• Hiding gambling activity from family members, friends, or colleagues.
• Feeling a need to gamble with increasingly larger amounts in order to feel the same level of excitement.
• Gambling to escape feelings of depression, anxiety, loneliness, or stress rather than for entertainment.
• Continuing to gamble despite repeated attempts to stop, or being unable to walk away after a loss.

Recognising these signs is the first and most important step toward getting help. xb999 is here to support you — you do not need to wait until gambling becomes a crisis before reaching out to us. Our support team will listen without judgment and will help you activate the right tools for your situation.

9. Getting Help

If you feel that gambling is becoming a problem in your life, the most important thing you can do is talk to someone. xb999's support team is available 24 hours a day, 7 days a week, via live chat inside the platform. All responsible gaming conversations are handled by trained support staff and treated with complete confidentiality — your account details and the content of any conversation you have with our support team will not be shared with third parties.

Beyond our own support team, we encourage players in Bangladesh who feel they have a gambling problem to seek professional support. Speaking with a trusted family member, a close friend, a doctor, or a mental health professional can be an important part of recovery. xb999 does not provide clinical advice, but we are always willing to listen and to direct you toward the responsible gaming tools that are right for you.

The email address above is displayed as plain text only and is not a clickable link. xb999 support staff will never ask for your password, PIN, or full payment credentials via email or chat.

10. Protecting Others Around You

If you share a device or household with children or other vulnerable individuals, xb999 recommends taking steps to prevent unauthorised access to the platform. You should never share your xb999 account credentials with anyone, always log out of your account after each session when using a shared device, and ensure that your password is unique and not stored in a shared browser profile.

If you are concerned about a family member or friend whose gambling behaviour is causing harm, the best thing you can do is encourage them to speak openly about how they feel and to reach out to the xb999 support team or a professional counselling service. You cannot activate responsible gaming tools on behalf of another person, but you can help them access the information and support they need to make that decision for themselves.