xb999 Privacy Policy — How We Handle Your Data

Privacy at a Glance

These six cards summarise the most important points of this Privacy Policy. The full clauses below constitute the binding document.

1. Introduction

xb999 ("the Platform", "we", "us") is committed to protecting the privacy and personal data of every player who uses its online casino and sports betting services. This Privacy Policy ("Policy") describes how xb999 collects, stores, uses, and discloses personal information in connection with your use of the xb999 website and any related services available to players in Bangladesh.

By registering an account on xb999 or by continuing to use the platform after this Policy has been made available to you, you acknowledge that you have read and understood this Policy and that you consent to the collection and use of your personal information as described herein. This Policy should be read alongside the xb999 Terms and Conditions, which together form the complete agreement between you and xb999.

2. Information We Collect

xb999 collects personal information from players at various stages of their relationship with the platform. The categories of personal data we collect include:

• Registration data: full name, date of birth, email address, mobile phone number, and the city or district of residence within Bangladesh (such as Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, or Mymensingh).
• Identity verification documents: national ID card, passport, or other government-issued identification submitted as part of the KYC process.
• Financial data: records of deposits and withdrawals, including the payment method used (such as bKash, Nagad, Rocket, or bank transfer), transaction amounts in Bangladeshi Taka, and transaction reference numbers.
• Usage and gaming data: records of games played, bet amounts, winnings, session durations, login timestamps, and in-platform activity including bonus claims and responsible gaming tool usage.
• Technical data: IP address, device type, operating system, browser type, and network carrier (such as Grameenphone, Robi, Banglalink, or Teletalk) collected automatically when you access the platform.

We collect only the information that is necessary for the purposes described in this Policy. You are not required to provide optional information, but doing so may improve your experience on xb999 or enable us to process certain requests more efficiently.

3. How We Use Your Information

xb999 uses the personal data it collects for the following purposes:

• Account management: to create, maintain, and secure your xb999 player account, verify your identity, and process your registration.
• Service delivery: to process deposits and withdrawals, settle bets, credit bonuses, and deliver the full range of gaming services available on the platform.
• Regulatory compliance: to fulfil our obligations under applicable anti-money laundering, know-your-customer, and responsible gaming requirements, including age verification.
• Customer support: to respond to your support requests, investigate complaints, and resolve disputes relating to your account or transactions.
• Platform improvement: to analyse usage patterns, identify technical issues, and improve the performance, security, and user experience of the xb999 platform.
• Marketing communications: to send you promotional offers, bonus notifications, and platform updates where you have given consent to receive such communications. You may withdraw this consent at any time by contacting support.

4. Legal Basis for Processing

xb999 processes your personal data only where it has a valid legal basis for doing so. The legal bases on which we rely include:

• Contract performance: processing necessary to provide the gaming and betting services you have requested when registering an account on xb999.
• Legal obligation: processing required to comply with anti-money laundering obligations, KYC requirements, and any lawful request from a competent authority.
• Legitimate interests: processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement, where these interests are not overridden by your privacy rights.
• Consent: processing for marketing communications, where you have given explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5. Sharing Your Information

xb999 does not sell your personal data. We do not share your personal information with third parties except in the following limited circumstances:

• Payment processors: we share the financial data necessary to process your transactions with approved payment service providers including bKash, Nagad, and Rocket, and with banking partners including BRAC Bank, City Bank, Dutch-Bangla Bank, Islami Bank and Sonali Bank. These providers process your payment data under their own privacy policies and in accordance with applicable financial regulations.
• Game providers: certain technical data (such as session tokens and game activity logs) is shared with our licensed game providers — including Pragmatic Play, Evolution Gaming, Jili and Ezugi — to the extent necessary to deliver the game you are playing and to ensure fair play.
• Regulatory and legal authorities: where xb999 is required by law, court order, or lawful regulatory request to disclose personal data, we will do so. We will notify you of any such disclosure where legally permitted.
• Fraud and security partners: where we reasonably suspect fraud, money laundering, or other illegal activity, we may share relevant data with fraud prevention services, financial intelligence bodies, or law enforcement agencies.

In all cases where we share data with third parties, we require those parties to implement appropriate safeguards and to use your data only for the specific purpose for which it was shared. We do not authorise third parties to use your personal data for their own independent marketing purposes.

6. Payment Data and Financial Information

xb999 takes the security of financial information with particular seriousness. When you make a deposit or request a withdrawal using bKash, Nagad, Rocket, or a bank account, the transaction is handled by the relevant payment provider through its own secure infrastructure. xb999 receives a transaction confirmation and reference number but does not store your full payment credentials (such as your bKash PIN or bank account password) on its own servers.

Transaction records — including amounts, dates, reference numbers, and payment methods — are retained by xb999 as part of your account history. This data is required for dispute resolution, regulatory compliance, and responsible gaming monitoring. You may review your full transaction history at any time through your account dashboard.

7. Cookies and Tracking Technologies

xb999 uses cookies and similar tracking technologies on its website and mobile platform to support essential functionality and to improve the user experience. The types of cookies we use include:

• Essential cookies: required to keep you logged into your account, maintain your session state, and remember your language or display preferences. These cookies cannot be disabled without breaking core platform functionality.
• Functional cookies: used to remember choices you have made — such as preferred game categories or display settings — so that your experience on xb999 is personalised across sessions.
• Analytics cookies: used to collect aggregated, anonymised data about how players navigate and use the platform, helping xb999 identify areas for improvement. Individual players are not identified through analytics data.

You may manage cookie preferences through your browser settings. Please note that disabling essential cookies will impair the functionality of the xb999 platform and may prevent you from accessing certain features, including account login and game play.

8. Data Retention

xb999 retains personal data for as long as is necessary to fulfil the purposes set out in this Policy, or as required by applicable law. In practice, this means that account data — including registration information, KYC documents, and transaction records — is retained for a minimum of five years following the closure of your account, to satisfy anti-money laundering record-keeping obligations and to enable the resolution of any disputes that may arise after account closure.

Marketing preferences and consent records are retained for as long as we need to demonstrate compliance with consent requirements. Gaming activity logs used solely for platform improvement purposes are typically anonymised or deleted within 24 months. Where you request deletion of your personal data and we are not required by law to retain it, we will action your request within a reasonable timeframe.

9. Data Security

xb999 implements a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include SSL (Secure Sockets Layer) encryption across all platform sessions, access controls that restrict personal data to authorised personnel only, secure server environments with regular security auditing, and internal data handling procedures that limit the use of personal data to what is strictly necessary.

While xb999 takes all reasonable steps to protect your data, no internet transmission or electronic storage system is completely secure. In the event of a data security incident that materially affects your personal data, xb999 will notify you and, where required, the relevant regulatory authorities within the timeframe required by applicable law.

10. Your Data Rights

As a player on xb999, you have the following rights in relation to your personal data. To exercise any of these rights, contact the xb999 support team using the email address provided at the bottom of this page.

• Right of access: you may request a copy of the personal data xb999 holds about you, together with information about how it is being used.
• Right of rectification: you may request correction of any personal data that is inaccurate or incomplete.
• Right to erasure: you may request deletion of your personal data where there is no longer a legitimate basis for xb999 to retain it, subject to our legal retention obligations described in Section 8.
• Right to restrict processing: in certain circumstances, you may request that xb999 restricts the processing of your personal data while a dispute or complaint is resolved.
• Right to withdraw consent: where processing is based on consent (such as marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that took place before the withdrawal.

xb999 will respond to all valid data rights requests within a reasonable timeframe. Where a request cannot be fulfilled — for example because fulfilling it would conflict with a legal retention obligation — we will explain the reason in writing.

11. Children and Minors

xb999 strictly prohibits the use of its platform by anyone under the age of 21. We do not knowingly collect personal data from individuals under 21 years of age. If xb999 becomes aware that personal data has been collected from a person under 21, that data will be deleted promptly and the associated account will be permanently closed. If you believe that a minor has registered an account on xb999, please contact support immediately at [email protected] so that we can investigate and take appropriate action.

12. Changes to This Privacy Policy

xb999 may update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes, we will update the "Last updated" date shown at the top of this page. Where reasonably practicable, we will provide advance notice of significant changes through the platform or via email to registered players.

Your continued use of the xb999 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised Policy. We recommend that you review this page periodically so that you remain informed of how xb999 handles your personal data.

13. Contact and Privacy Queries

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a privacy concern, please contact the xb999 support team. The support team is available 24/7 via the live chat function within the platform. For written correspondence, use the email address below. Please note that the email address is displayed as plain text only and is not a clickable link.

Email: [email protected]